Frequently Questioned Answers:
1. HOW DO I PLACE AN ORDER ONLINE IF I’M A DISTRIBUTOR? There are two different way to place an order.
1st: On the home page, click the link, “Distributors” on the main menu.On the Submenu click on “Quick Order”. A small window will appear and ask for your distributor information (user name and password). After you enter the information, a distributor order form will appear. Please fill out all of your information, enter your order, and then click send.
2nd: On the right inside of the home page there is a login box asking for your user name and password. After you enter your information, you will be directed to the products page, where you can select all the different categories and all the diferrent products we offer. If you want to add a product to your cart, just click the “product info” link. Enter quantity and click “add to cart,” When you are ready to process your order, just click “check out” under the shopping cart.
2. HOW DO I PLACE AN ORDER ONLINE IF I’M A PROFESSIONAL STYLIST?
On the right inside of the home page there is a login box asking for your user name and password. After you enter your information, you will be directed to the products page, where you can select all the different categories and all the diferrent products we offer. If you want to add a product to your cart, just click the “product info” link. Enter quantity and click “add to cart,” When you are ready to process your order, just click “check out” under the shopping cart.
3. HOW DO I PLACE AN ORDER ONLINE IF I’M NOT A PROFESSIONAL STYLIST?
On the main menu click on “products.” On the products page you can choose from different categories to select from products we offer. If you want to add a product to your cart, just click “product info,” enter the quantity, and click “add to cart.” When you are ready to process your order, just click “check out” under the shopping cart.
4. WHERE CAN I OBTAIN THE PRODUCTS IF I’M NOT A PROFESSIONAL STYLIST?
You can purchase the following products through your hair stylist or our web-site: Dandra Solv shampoo, Nairo lites shampoo, Detoxifying shampoo, Detangling Shampoo, Humecta Sil conditioner, Leave In Conditioner, Dandra Conditioner, Wrapp-it shine lotion, Sheer Spritz, Up do Styling Spray, Moisture Sil Hair lotion, Recovery Foam Mousse, Essential Botanical Oil, Wave Curl & Shine, Crème Press, Moisturizing Crème Hairdress, Moisturizing Scalp Balm, Sheer Shine, Gleam Sheen, Shapen Hold, Vita Sheen, Kool Player, Recovery Cleanser Shampoo and conditioner, Recovery Scalp Treatment Serum (All of them in the retail size).
5. HOW DO I APPLY TO BECOME A DISTRIBUTOR?
Located on the right top menu of the home page is the “login” link. Click it. Then you will find the “register for free here” link. You will be asked if you are a professional stylist or distributor. Choose the distributor and click continue. Please read the requirements and tools, and fill out the form.
6. HOW DO I BECOME A DISTRIBUTOR?
You need to apply to become a distributor online, then after CPC receives the application, it will be evaluated. An e-mail will be sent out to you about any decision taken on the application. If accepted, the CEO of the company will contact the person and instruct him/her of the following steps.
7. IS THERE ANOTHER WEB-SITE OR ANY OTHER PLACE WHERE I CAN OBTAIN NAIROBI PRODUCTS?
No, if you obtain your products from a web-site different than Nairobi professional web-site, the company is not responsible for the results and will not honor the products since they are unauthorized to sell our products.
8. WHAT IS THE PROCESS WHEN A DISTRIBUTOR PLACES AN ORDER?
This is the procedure to follow when CPC receives your orders:
The order will be entered in the system
The customer service representative will call you with the total of your order
The distributor must made the payment before we start processing your order
Your order will be sent to the warehouse once we have received the payment of your order to be processed and get ready to be shipped out.
In order for the freight companies to pick up your order the same day of being processed, CPC must call them before 2:00 p.m. If we call them after this time they will pick up your order the next business day. So we ask everyone respectfully to place their orders as early as possible, in that way and following all the steps mentioned above, it will give you a better chance to have your order delivered on time.
9. WHAT DO I DO WHEN MY MERCHANDISE IS DAMAGED IN THE SHIPPING PROCESS?
The steps that the distributors must follow in order to process a claim for damaged merchandise with a shipping company.
This is probably the MOST important step. You need to check the state of the merchandise upon receiving it, you CAN NOT wait to check the state of the products after leaving the dock or the delivery person leaves your place. When you check the merchandise in front of the shipping company employees, it guarantees you that you made them aware of the damages; then, they MUST give you some sore of paperwork stating the quantity and description of the damages suffered by the products during the shipping.
If the shipping is COLLECT (the distributor pays for it), you need to initiate the claim process directly with the shipping company and the steps 3, 4, and 5 don’t apply to it. If the shipping is PREPAID (Chapman Products pays for it), you MUST call Chapman Products (864-862-6282) immediately to report it, and fax the paperwork you obtained from the shipping company (864-862-6285), Chapman Products will submit the claim.
Chapman Products will communicate the distributor as soon as the shipping company takes the decision about approving or denying the claim.
If the shipping company approves the claim, Chapman Products will give the distributor a credit for the total refund that the shipping company reimburses.
If the shipping company denies the claim, Chapman Products will not be responsible for the damaged merchandise as stated in the distributors’ agreement.
The fact of filing a claim doesn’t guarantee the approval of it.
If the distributor needs to replace any damaged merchandise, he/she must place a new order and pay for it.
For further questions, please contact customer service at 1800-736-5072.
10.WHAT ARE THE HOURS OF OPERATION AT CHAPMAN PRODUCTS?
Monday to Thursday from 8 a.m. to 5:30 p.m E.T
Friday: 8 a.m. to 12 p.m. E.T Saturday and Sunday: Closed